Legal

Terms & Conditions

Last updated: January 2025  ·  ZANDA Financial Services (Pvt.) Ltd.

Welcome to ZANDA FINANCIAL SERVICES (PRIVATE) LIMITED's financial services. These Terms of Service ("Terms") govern your use of products and services provided by ZANDA FINANCIAL SERVICES (PRIVATE) LIMITED, a company incorporated under the laws of the Islamic Republic of Pakistan. You can access and use MoneyTap by downloading our mobile application from the Google Play Store.

Please read these Terms carefully before downloading or using the App. By downloading the App and creating an account, you agree to be bound by these Terms.

1. Definitions

  • Account — your loan account with ZANDA FINANCIAL SERVICES
  • App — the MoneyTap mobile application
  • Business Day — a day other than Saturday, Sunday or public holiday in Pakistan
  • Credentials — your personal credentials used to access the App
  • eCIB — Electronic Credit Information Bureau licensed under the Credit Bureau Act 2015
  • Loan — the principal amount of the loan made or to be made under this Agreement
  • Services — any form of financial services or products offered through the App

2. Acceptance of Terms

You must carefully read and understand these Terms before downloading the App or opening an account. By clicking "Accept" in the App, you confirm that you have read, understood and agreed to abide by these Terms.

These Terms may be amended from time to time and continued use of the Services constitutes your agreement to be bound by any such amendments. We will take reasonable measures to notify you of any changes.

3. Grant and Scope of License

We grant you a non-transferable, non-exclusive license to use the App on your device, subject to these Terms. You agree not to:

  • Rent, lease, sub-license, loan, translate, merge, adapt, or modify the App
  • Disassemble, decompile, or reverse-engineer the App
  • Make alterations to or modifications of the App
  • Provide the App to any third party without prior written consent

4. Acceptable Use

You must not use the App:

  • In any unlawful manner or for any unlawful purpose
  • To infringe our intellectual property rights or those of any third party
  • To transmit defamatory, offensive, or objectionable material
  • In a way that could damage or compromise our systems or other users
  • To collect any information or data from our systems without authorization

The Services may only be utilized by persons over the age of 18. We reserve the right to verify the authenticity and status of your account at any time.

5. Personal Information

You authorize us to verify information you provide against information held by payment providers in relation to your account. We may obtain your Personal Information from the eCIB and you consent to such disclosure. We may supply consumer credit information to the eCIB, including data about account opening, termination, and non-compliance.

6. Interest and Fees

The interest payable on any Loan will be displayed in the App. All fees and charges are disclosed transparently before you apply. We reserve the right to amend fees and will notify you of changes within a reasonable period before implementation.

If you fail to make payments by the due date, late fees may be applied. You have the right to repay all or part of the loan amount before the due date.

7. Borrower's Responsibilities

You are responsible for:

  • Maintaining your device in safe and efficient operating order
  • Keeping your Credentials secret and secure
  • Following all instructions and terms provided by us
  • Notifying us immediately if your Credentials are compromised
  • Ensuring the Services are only used by you personally

8. Default on Loan

An Event of Default occurs when you fail to pay any sum payable for a Loan within the period stated in your loan agreement, or are declared bankrupt. Upon default, we may:

  • Terminate this Agreement
  • Declare the full Loan amount immediately due and payable
  • Report the Event of Default to the eCIB

9. Variation and Termination

We may at any time, upon notice to you, terminate or vary our business relationship with you and close your Account. We may also suspend or close your Account if you use it for unauthorized purposes, if required by a court or regulator, or if you breach these Terms.

10. Disclaimer of Liability

We shall not be responsible for any loss suffered by you due to failure of your equipment, Force Majeure, system interruptions, or any other circumstances beyond our reasonable control. We are not liable for any indirect, consequential, or loss-of-profit damages arising from use of the Services.

11. Dispute Resolution

Parties shall first use good faith efforts to resolve any dispute amicably. If an amicable settlement cannot be reached within 30 days, disputes shall be referred to a single arbitrator. Arbitration shall take place in accordance with applicable Pakistani law. The determination of the arbitrator shall be final and binding.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

13. Contact Us

For any questions regarding these Terms, please contact us at:

  • Email: support@moneytappk.com
  • Address: Office Plot# 28 Street 22, G8/4, Islamabad
  • Customer Service: 03008432138